Overview
Due to the digital nature of our products, all sales are generally final. Please review product descriptions carefully before purchasing.
We offer refunds within 7 days of purchase only under specific circumstances outlined below.
Eligibility for Refunds
You may be eligible for a refund if:
- You experience a technical issue that prevents access to the product and we are unable to resolve it
- You were charged incorrectly (duplicate charge, wrong product, etc.)
- The product you received is significantly different from its description
Because our products (such as worksheets, answer keys, and video walkthroughs) are delivered digitally and can be accessed immediately, we do not offer refunds for:
- Change of mind
- Accidental purchases
- Lack of use or misunderstanding of the material
Access Issues
If you have trouble accessing your purchased content (such as restricted pages or downloads), please contact us. We will work with you to resolve the issue as quickly as possible.
Refund Process
To request a refund, email us at professorwaugh@afriendinchem.com within 7 days of your purchase. Please include:
- Your order confirmation or receipt
- A description of the issue
If your refund is approved, it will be processed to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received a refund after it has been approved:
- Check your bank or credit card account
- Contact your payment provider, as processing times may vary
If the issue persists, email us at professorwaugh@afriendinchem.com.
Exchanges
Because all products are digital, we do not offer traditional exchanges. However, if you purchased the wrong product, contact us and we may be able to assist on a case-by-case basis.
Contact
For any questions regarding this policy, please contact:
professorwaugh@afriendinchem.com